- Provide outstanding customer service by promptly and accurately handling customer inquiries, concerns, and complaints.
- Develop a thorough understanding of State Farm Insurance products, policies, and procedures to effectively assist customers and address their needs.
- Collaborate closely with the sales team to identify cross-selling and upselling opportunities, actively promoting agency growth and revenue generation.
- Assist customers in assessing their insurance needs and recommend appropriate coverage options to drive sales and revenue growth.
- Process policy changes, endorsements, and claims promptly and efficiently, ensuring revenue opportunities are maximized.
- Stay up-to-date with industry trends, regulations, and changes to insurance products and services to effectively address customer needs and identify sales opportunities.
- Maintain accurate customer records and policy documentation to support sales and retention efforts.
- Build and maintain strong relationships with existing clients, providing ongoing support and exceptional service to drive customer loyalty and referral business.
- Assist in prospecting and generating new leads through various channels, including referrals, networking, and community involvement, with a focus on driving sales growth.
- Collaborate with other departments within the agency to streamline processes and improve overall efficiency, with a focus on enhancing sales effectiveness.
- Stay informed about competitive offerings and market trends to provide insights and recommendations for improving sales strategies and driving revenue growth.
- Handle complex customer inquiries or issues, ensuring a sales-oriented approach is maintained while delivering exceptional service.
- Continuously seek opportunities for personal and professional growth through training and development, with a focus on enhancing sales skills and knowledge.
- Contribute to a positive team culture and actively support the agency's goals and objectives.
- Hourly pay plus commission/bonus
- Health benefits
- Paid time off (vacation and personal/sick days)
- Flexible hours
- Growth potential/Opportunity for advancement within my agency
- Hiring Bonus up to $800
- Previous experience in customer service, preferably in the insurance industry.
- Excellent interpersonal and communication skills, with the ability to connect with customers and build rapport while actively promoting sales and revenue growth.
- Highly motivated and driven to achieve sales targets and customer satisfaction goals.
- Strong organizational and time management abilities, with the capacity to prioritize tasks effectively.
- Detail-oriented and meticulous in maintaining accurate customer records and policy documentation.
- Ability to adapt and thrive in a fast-paced, dynamic work environment.
- Proficient in using technology and computer systems, including insurance quoting software and customer relationship management (CRM) tools.
- Demonstrated ability to handle customer inquiries and resolve issues effectively while maintaining a sales-oriented approach.
- Knowledge of insurance products and services, or the ability to quickly learn about insurance products to actively promote sales and revenue growth.
- Strong problem-solving skills and the ability to handle customer complaints and conflicts effectively while maintaining a focus on revenue generation.
- Professionalism, integrity, and ethical behavior in all interactions.
Ready to learn first-hand what it takes to be an entrepreneur?
We are a growing agency with big dreams and lots of potential. Our team works hard to reach our goals together as a team and have fun while we are doing it! We want to work alongside those who are equally committed to excellence and personal achievement. Our team is comprised of results-oriented individuals that are serious about their development. If you want to work in an environment that is fun, challenging, and rewarding, then Cesar Ramos - State Farm Agent may be the right fit for you! If you're willing to work hard and you expect to get results from yourself and those around you, we want to meet you and talk about the opportunity we have for you. If you are self-motivated, possess an entrepreneurial spirit and have a desire to win and achieve results, please consider joining our team.
About Our Agency
- Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
- Our office is located in Kent, WA.
- I am a proud graduate of University of Washington.
- Additional languages spoken: Spanish
If you want a career, not a job, then we encourage you to apply.
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
(if you already have a resume on Indeed)